1. Responsible Entity
The responsible entity within the meaning of data protection laws, in particular the Swiss Federal Act on Data Protection (FADP) and the EU General Data Protection Regulation (GDPR), is:
Vivo Solutions
Email: info@vivo-solutions.ch
Website: www.vivo-solutions.ch
2. General Information
Based on Article 13 of the Swiss Federal Constitution and the data protection regulations of the Swiss Confederation (Federal Act on Data Protection, FADP), every person is entitled to protection of their privacy and protection against misuse of their personal data.
We take the protection of your personal data very seriously and treat it confidentially in accordance with the statutory data protection regulations. Together with our hosting providers, we strive to protect our databases as best as possible against unauthorized access, loss, misuse, or falsification.
Please note that data transmission over the Internet (e.g., communication by email) may have security vulnerabilities. Complete protection against access by third parties is not possible.
By using this website, you consent to the collection, processing, and use of data as described in this privacy policy.
3. Processing of Personal Data
3.1 Definitions
Personal data refers to all information relating to an identified or identifiable person. This includes, for example, names, addresses, email addresses, telephone numbers, or IP addresses.
Processing includes any handling of personal data, in particular:
Collection, storage, use, and disclosure of data
Anonymization or deletion of data
3.2 Legal Basis for Processing
We process personal data only if there is a legal basis under Article 6(1) GDPR:
Consent (lit. a): If you have expressly agreed, e.g., by subscribing to a newsletter.
Contract performance (lit. b): If processing is necessary for fulfilling a contract.
Legal obligation (lit. c): If we are legally required to process data, e.g., for tax purposes.
Legitimate interests (lit. f): If we have a legitimate interest, e.g., in IT security or improving our services.
3.3 Data Retention Period
We store personal data only as long as necessary for the respective purpose or as required by legal retention obligations.
Contract-related data: 10 years (tax and accounting requirements)
Contact inquiries: 12 months after the last communication
Website log files: 30 days, then anonymized
After these periods, the data is deleted or anonymized.
4. Collection and Processing of Personal Data
4.1 When Visiting Our Website
When you access our website, we automatically collect the following data in log files:
IP address
Browser type and version
Operating system
Date and time of the request
Visited pages
These data are used exclusively for analyzing website usage and improving our offerings.
4.2 Contacting Us
If you contact us by email or contact form, we store the transmitted data for processing the request and any follow-up inquiries.
4.3 Contract Execution
When you commission our services, we collect data such as name, address, payment information, and, if applicable, technical data for the implementation of IT services.
5. Disclosure of Data to Third Parties
We only pass on your data if:
It is necessary for contract fulfillment (e.g., payment service providers, IT partners).
We are legally required to do so.
It is required to safeguard our legitimate interests (e.g., legal enforcement).
Data transfers outside Switzerland or the EU only occur if an adequate level of data protection is ensured or EU standard contractual clauses are in place.
6. Security Measures
We implement technical and organizational security measures to protect your data against unauthorized access, manipulation, or loss, including:
SSL/TLS encryption for secure data transmission
Access restrictions to personal data
Regular security updates and data protection training
7. Use of Cookies
Our website uses cookies to optimize user experience.
Essential cookies: Required for the website to function.
Analytics cookies: Used to improve our website through user analysis.
Marketing cookies: Used for personalized advertising.
You can disable cookies in your browser settings.
8. Third-Party Services
8.1 Google Analytics
Our website uses Google Analytics for web analysis.
Google stores cookies to analyze website usage.
IP addresses are anonymized before storage.
You can opt out via browser plugins or opt-out cookies.
More information: Google Privacy Policy
8.2 Google Maps & YouTube
Our website uses Google Maps for interactive maps and YouTube for video content. When loading these services, data may be transmitted to Google.
More information: Google Privacy Policy
8.3 Social Media Plugins
We integrate plugins from Facebook, Instagram, LinkedIn, and Twitter. When visiting our website, a connection to these providers‘ servers may be established.
More information:
9. Your Rights
You have the following rights under Swiss data protection law and GDPR:
Right to access (Art. 25 FADP, Art. 15 GDPR): What data do we store about you?
Right to rectification (Art. 32 FADP, Art. 16 GDPR): Correct inaccurate data.
Right to deletion (Art. 32 FADP, Art. 17 GDPR): Have your data deleted under certain conditions.
Right to restriction of processing (Art. 18 GDPR): Restrict data processing.
Right to data portability (Art. 28 FADP, Art. 20 GDPR): Receive your data in a standard format.
Right to object (Art. 21 GDPR): Stop processing in certain cases.
To exercise your rights, contact us at info@vivo-solutions.ch.
10. Changes to This Privacy Policy
We reserve the right to update this privacy policy as necessary. The current version is published on our website.
